Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Certain items may be excluded from returns for hygiene reasons, such as personal care products. If you are unsure whether an item is eligible for return, please contact us for clarification.
Return Request Process
To initiate a return, you must send an email to [email protected] within 30 days of receiving your order. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please note that returns initiated after 30 days may not be accepted.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card company.
Exchanges
We do not offer direct exchanges. If you would like a different item, you must return the original item for a refund and then place a new order for the desired item. This process ensures that you receive the correct item and allows us to manage inventory effectively.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number and a description of the issue, along with any supporting photos. We will evaluate the situation and may offer a replacement or refund based on our assessment of the damage or defect.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with us is satisfactory. Thank you for choosing Nelsons Travel for your travel supply needs.